Privacy Policy

Effective date: 2024-11-29

Outsource Compliance Solutions

At Outsource Compliance Solutions, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable laws, including PIPEDA (Canada), GDPR (EU), and other relevant privacy regulations.

1. Scope of this Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website.
  • Individuals who purchase or inquire about our products and services (i.e.: SLMS compliance management packages, training, and memberships).
  • Participants in our events, surveys, and online engagements.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data:

  •  Information You Provide:
    • Name, email address, phone number, and mailing address.
    • Company name, job title, and professional details relevant to our services.
    • Payment details (processed securely through third-party platforms).
    • Information shared in surveys, feedback forms, or customer inquiries. 
  • Automatically Collected Data:
    • IP address, browser type, and operating system (via cookies and analytics).
    • Website usage patterns (i.e.: pages visited, time spent on the site).
  • Data from Third Parties:
    • Information provided by partners or referrals, if applicable.

3. How We Use Your Data

We use your personal information for the following purposes:

  • Service Delivery: To provide and manage our products and services.
  • Communication: To respond to inquiries, send updates, and notify you of changes to our services.
  • Marketing: To share promotional content and newsletters (with your consent).
  • Improvement: To analyze usage patterns and improve our offerings.
  • Compliance: To meet legal, regulatory, and audit requirements.

We will not use your data for purposes beyond what is outlined without your explicit consent.

4. Legal Basis for Data Processing (GDPR Compliance)

 Under the GDPR, we rely on the following legal grounds to process your personal data:

  • Consent: Where you have provided explicit consent (i.e.: opting into a newsletter).
  • Contractual Necessity: To fulfill our obligations in service agreements.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interest: For business operations, analytics, and customer service improvements.

5. Sharing and Disclosure of Your Information

We do not sell or rent your personal data. Your information may be shared with:

  • Service Providers: Third-party vendors who assist with payment processing, IT support, or marketing.
  • Regulatory Authorities: When required by law or during audits.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of the transaction.

All third-party providers are required to uphold strict confidentiality and data protection standards.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

7. Data Security

We employ industry-standard security measures to protect your personal data, including encryption, secure storage, and restricted access protocols. While we strive to safeguard your data, no method of transmission or storage is 100% secure.

8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze website performance. Cookies may include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To track usage and improve our services.

You can manage your cookie preferences through your browser settings.

9. International Data Transfers

If you access our services from outside Canada, your data may be transferred to and processed in Canada or other countries where we operate. We ensure all data transfers comply with applicable privacy regulations.

10. Your Rights

Depending on your location, you have the following rights:

Under GDPR:

  • Access, rectify, or erase your personal data.
  • Restrict or object to data processing.
  • Port your data to another provider.
  • Lodge a complaint with a data protection authority.

Under PIPEDA:

  • Access your personal data and request corrections.
  • Withdraw consent for certain uses of your information.

To exercise your rights, contact us at:

Email: [email protected]
Phone: (403) 882-2527 x103
Address: PO Box 5792, Lacombe, Alberta, Canada, T4L 1X4

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on our website with a revised “Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]
Phone: (403) 882-2527 x103
Address: PO Box 5792, Lacombe, Alberta, Canada, T4L 1X4